شروط الخدمة

Section 4 – Custom and Personalized Orders

Hangit allows customers to order personalized posters and framed products using their own:

Photos.
Names.
Text.
Messages.
Design requests.
Other custom content.

The customer is responsible for making sure that any image, photograph, artwork, text, logo, or other material submitted to Hangit can legally be used for the requested purpose.

Customers must not submit material that violates another person's:

Copyright.
Trademark rights.
Intellectual property rights.
Privacy rights.
Other legal rights.

Hangit reserves the right to refuse a custom order that we reasonably believe contains unlawful, inappropriate, or rights-infringing material.

The customer is responsible for carefully reviewing all custom information, photos, text, sizes, and design details before approving or submitting the order.

Custom or personalized orders may only be cancelled within the first hour after the order is placed.

After the first hour has passed, the order cannot be cancelled, returned, or refunded because of a change of mind, especially once design preparation, printing, or production has started.

However, if a custom product arrives damaged, the wrong product or size is delivered, or the final product is significantly different from the approved design due to an error by Hangit, the customer should contact us so that we can review the case and provide an appropriate solution.

Section 7 – Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Return requests for eligible standard products must generally be submitted within 3 days of receiving the order.

Products must normally remain:

Unused.
Undamaged by the customer.
In their original condition.
In their original packaging whenever reasonably possible.

If the customer changes their mind about a product that was delivered correctly and without damage, the customer will be responsible for the applicable return and additional delivery costs.

If the product arrives damaged, defective, incorrect, or the issue was caused by an error from Hangit, Hangit will be responsible for the applicable return and additional delivery costs.

Custom and personalized products may only be cancelled within the first hour after the order is placed.

After the first hour, custom or personalized orders are not eligible for cancellation, return, or refund because of a change of mind.

Customers should contact us if:

The product arrives damaged.
The frame arrives broken.
The glass or acrylic arrives damaged.
The print has a clear defect.
The wrong product was delivered.
The wrong size was delivered.
The wrong design was delivered.
The completed custom design is significantly different from the approved design due to an error by Hangit.