Refund policy

Return & Refund Policy

At Hangit, we want to make sure that your order arrives in the best possible condition. If there is any issue with your order, you may request a return, exchange, or refund according to the terms below.

Return Period

You may request a return within 3 days of receiving your order.

After the 3-day return period has passed, return requests will generally not be accepted unless the product arrived damaged, defective, or different from what was ordered. Such cases will be reviewed individually.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition in which it was received.

  • The item must be unused and must not have been damaged by the customer.

  • The item should remain in its original packaging whenever possible.

  • Proof of purchase or the order number must be provided.

  • The return request must be submitted within 3 days of receiving the order.

Items returned without contacting us and receiving approval first will not be accepted.

How to Request a Return

To request a return, exchange, or refund, please contact us through any of the following:

You may also send us a Direct Message (DM) through one of our official social media accounts.

Please provide the following information:

  • Your name.

  • Order number.

  • A clear photo of the product.

  • The reason for requesting the return, exchange, or refund.

  • Clear photos showing any damage or issue, if applicable.

We will review your request and respond within 1 day.

Once your request has been reviewed and approved, we will contact you with the appropriate instructions regarding the return, exchange, or refund.

Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

Contact us as soon as possible if:

  • The frame arrives broken or damaged.

  • The glass or acrylic arrives damaged.

  • There is visible damage or a defect in the print.

  • You receive a different design from the one you ordered.

  • You receive the wrong size.

  • You receive a different product from the one you ordered.

Please send clear photos showing the issue so we can review the situation and provide an appropriate solution.

If the product arrived damaged, defective, incorrect, or the issue was caused by an error from Hangit, we will be responsible for the applicable return and additional delivery costs.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution agreed upon with the customer.

Custom and Personalized Products

Custom and personalized products are made specifically according to the customer's request and are therefore subject to special cancellation and return conditions.

This includes, but is not limited to:

  • Posters created using photos provided by the customer.

  • Personalized or custom-designed posters.

  • Designs containing custom names, text, or messages.

  • Custom sizes prepared specifically for the customer.

  • Any design modified according to the customer's specific request.

A custom or personalized order may only be cancelled within the first hour after the order is placed.

After the first hour has passed, the order cannot be cancelled, returned, or refunded because of a change of mind, especially once design preparation, printing, or production has started.

However, custom products may still qualify for replacement, compensation, refund, or another appropriate solution if:

  • The product arrives damaged.

  • The final product is significantly different from the design approved by the customer.

  • The wrong size was delivered.

  • The wrong product was delivered.

  • The mistake was caused by Hangit.

Color Differences

Please note that printed colors may appear slightly different from the colors displayed on a phone, tablet, laptop, or computer screen.

This may occur because of differences in:

  • Screen settings.

  • Screen brightness.

  • Lighting conditions.

  • Printing materials.

  • Printing processes.

  • Display technology.

Minor and reasonable color variations are not considered product defects and are not normally eligible for return, exchange, or refund.

Change of Mind

If the product is delivered in good condition and matches the customer's order, a return or exchange due to a change of mind may be requested within 3 days of receiving the order.

The product must remain:

  • Unused.

  • Undamaged.

  • In its original condition.

  • In its original packaging whenever possible.

If the product is correct, undamaged, and the return or exchange is requested because the customer changed their mind, the customer will be responsible for the return delivery cost and any additional delivery costs associated with the return or exchange.

Custom and personalized products are not eligible for change-of-mind returns after the first hour from placing the order.

Exchanges

If an exchange is approved, we will provide instructions for returning the original product and arranging the replacement.

If the exchange is required because:

  • The product arrived damaged.

  • The customer received the wrong product.

  • The wrong size was delivered.

  • The wrong design was delivered.

  • An error was made by Hangit.

Hangit will be responsible for the applicable return and additional delivery costs.

If the product is correct and undamaged and the customer requests an exchange for personal reasons or because of a change of mind, the customer will be responsible for the return and additional delivery costs.

Refunds

If a refund is approved, the returned product may need to be received and inspected before the refund is processed.

Once the returned product has been inspected and the refund has been approved, the refund method will be agreed upon with the customer.

Available refund methods may include:

  • CliQ

  • Cash

The final refund method will be determined based on mutual agreement with the customer and the circumstances of the order.

The time required for the refunded amount to be received may vary depending on the selected refund method.

Shipping and Delivery Costs

If the issue was caused by Hangit

If the return, exchange, or refund is required because of:

  • A damaged product.

  • A defective product.

  • An incorrect order caused by our mistake.

  • Receiving a different product from the one ordered.

  • Receiving the wrong design.

  • Receiving the wrong size.

Hangit will be responsible for the applicable return and additional delivery costs.

If the customer changes their mind

If the product is correct, undamaged, and matches the original order, but the customer requests a return or exchange for personal reasons or because of a change of mind:

The customer will be responsible for the return delivery cost and any additional delivery costs.

Order Cancellation

For standard products, you may request to cancel an order before printing, production, preparation, or shipping has started.

For custom or personalized products, cancellation is only available within the first hour after placing the order.

After the first hour has passed, cancellation or refund due to a change of mind will no longer be available, especially if design preparation, printing, or production has already started.

If there is an error caused by Hangit or the final delivered product is damaged or significantly different from the approved order, the case will be reviewed separately and an appropriate solution will be provided.

Review Time

Return, exchange, refund, and order-issue requests will normally be reviewed within 1 day after receiving all required information and photos from the customer.

Additional time may be required if further information or inspection of the product is needed.

Contact Us

If you have any questions regarding a return, exchange, refund, cancellation, or an issue with your order, please contact us through:

Hangit

Contact Number: 0780585944
Email: hangitculture@gmail.com
Instagram: @hang.culture
TikTok: @hang.cultur
Facebook: Hang it

You may also send us a Direct Message (DM) through one of our official social media accounts.

We will review your request and provide the most appropriate solution based on the circumstances and the terms of this policy.